FAQ’s

ORDERS

1) Can I Change/Cancel My Order?
Yes, you may change/cancel your order if it is not yet dispatched. To do so, please log into the ‘My Orders’ page or get in touch with our support team at care@greentoysplanet.com with your order number and your request. You will need to do so as soon as possible as orders are sometimes shipped
immediately.

2) What Is The Minimum Order Value Required To Place An Order?
There is no Minimum order, However, there may a delivery charge for low-value orders.

3) How Do I Know My Order Has Been Confirmed?
A confirmation email will be sent to your registered email address.

4) What Happens If An Item Ordered Is Out Of Stock?
Our support team will get in touch with you and a refund request will be put in
motion. For pre-paid orders, the refund will be processed directly into your debit/credit card account used to make the payment or via a gift card. It usually takes 10-15 working days from when the refund request was raised for the amount to reflect in your account. The gift card once issued, can be used right away.

5) How Can I Check The Status Of My Order?
If you have logged in while placing the order, you can view your order status in the ‘My Orders’ Tab. If you have placed the order as a guest your details won’t reflect in the ‘My Orders’ section but don’t worry, we will send you timely updates via email and SMS apprising you of your order status.

6) How Do I Redeem My Store Credit/Voucher?
You can redeem your store credit on the “Cart” page. There is a drop-down on that page that enables you to redeem the credit stored against your account.

7) What Are My Wishlist Products?
We try our best to keep the store stocked at all times, however in case a situation arises where you are unable to find your favorite product, you can add it to ‘ My Wish list’. Once the product is available, we attempt to inform you within 24 hours for you to log back on and add it to your shopping cart.

PAYMENT

1) WHAT PAYMENT METHODS CAN I USE?
We have a number of payment methods. Choose the one that is most convenient for you.

  1. Online Payment via Credit or Debit Cards.
  2. Net Banking 
  3. Online Payment via Wallets and UPI – For payments involving QR code
    scanning, please use a desktop since QR code scanning cannot happen from the
    same device.
  4. Cash On Delivery (COD) – The COD limits set are subject to change. You will see
    the limits displayed at check out.

2) How do I make payment?
We have a variety of payment options available for making your purchase experience convenient. You can pay via Wallet / Bank Transfer.

MY ACCOUNT

1) HOW DO I REGISTER?
You can register by clicking on the ‘Create an Account’ tab. It’s an easy way to be
in the know about everything and keep track on your order status. You even
checkout faster on all future orders once you sign up.

2) I DON’T REMEMBER MY PASSWORD?
Select ‘Forgot Password’ on the Sign-In and you will immediately receive a ‘reset password’ link on your registered email ID with us.

3) CAN I EDIT MY PERSONAL INFORMATION?
Yes, it can be done in the My Account section.

4) HOW DO I UNSUBSCRIBE FROM YOUR SERVICES? You can Subscribe/Unsubscribe from our services anytime from the ‘My Account’ section.

Products

1) What all products do you sell?
We are primarily focused on sale of Toys, Books, Clothes and other baby stuff.

2) Do you sell only pre-loved toys?
We have both – pre-loved and new toys available on our site.

3) Are they genuine products?
They are absolutely genuine product. Our quality team works closely with our vendors to ensure no fake products are sold on our site. In case of any breeches, we delist our vendors after a thorough enquiry.

4) Do you also have new toys for sell?
Absolutely. We have a large number of new toys, books, clothes and other baby stuff which are never used or are brand new. They are sold at much lower cost than the market.

Shipping

1) Do you offer COD on your products?
We do not encourage COD. You should buy a product only when you are fully convinced about buying it.

2) When would I be getting the delivery?
In general, your delivery should reach to you in 2 to 7 days time. In exceptional situation, they may take a bit longer. We would be providing you the tracking number for your real time tracking.

3) How much do you charge for the shipping?
Shipping charges vary and depends upon the delivery location, size and weight of the package.

4) I stay in Kochi. Can you deliver it here?
We deliver across India and all major cities and towns are covered by us.

Vendor Queries

1) How can I join as a vendor to sell my products on your site?
You can join online by clicking the Vendor’s Registration link on www.greentoysplanet.com

2) What products can be sold on the site?
You are allowed to sell toys, books, clothes and other baby stuff. These products need to be in a very good quality and genuine products. We highly value our esteemed customers and do not allow fake or poor-quality products to be sold on GTP Platform. Any exception or dispute will lead to the delisting of your shop.

Shopping Cart